Smart shopping guide, so that the customer's "return"
1. When returning, will the customer pick the fabric, color, or length of the clothes?
Wrong: Didn't you buy it well before?
Wrong: Sorry, if it is not a quality problem, our company will not give back!
Wrong: Sorry, this is not our problem, there is no way to retire!
Wrong: It won't be short! It won't be long! The color is very good! This fabric is very good, it is imported fabric, there will be no problem!
Wrong: Why didn't you say it before?
Wrong: Would you like to change it for you!
Yes: (if there is still space)
Do you think that the fabric (length, color) is not satisfactory for you? (Question reason)
This is the case: In fact, the advantage of this color is ----- the reason why the design is so long ---- so when you wear it is particularly ----- (return and import of the selling point)
Yes: If there is no space for circulation, it can only be handled by exchange.
So, let me pick a few pieces to see and help you change one. What kind of fabric (length, color, style) do you like? (Transformed to exchange for processing)
Yes: I am really sorry! Because what you just said is not a quality problem! Can you look at it like this? Tell me about the fabrics, styles and colors you like, I will help you introduce them. These are all of us. This year's new style, there must be something suitable for you, you like it -----
Second, your brand is also considered high-end, why work is not very good, you look at the cable head?
Wrong: This is normal
Wrong: this small problem is inevitable
Wrong: Oh, just cut it off, nothing, it doesn't matter!
Wrong: The current clothing is like this, this is a common phenomenon, just deal with it!
Yes: Thank you for telling me about this situation. I will immediately report to the company and make adjustments immediately. Thank you very much. Come, I will help you change one for you to try on. Please ------
Yes: Oh! It doesn't matter, let me deal with it. I will take another new one for you to try on. Please, please ---
Third, this fabric is not very good, easy to deform, stinging!
Wrong: No! We have been selling for so long, there has never been such a problem!
Wrong: How come! No!
Wrong: This fabric will not have this problem!
Wrong: You said it should not be this fabric.
Wrong: You can add one more when you wear it.
Yes: Excuse me, what is the matter? (The reason for the inquiry is that different fabrics, washing methods are wrong, normal maintenance is not in place, etc.)
This is the case, ----- (according to the explanation of the problem)
Yes: The fabric is not so good? I want to know about this issue, because we did not hear the customer say this in the past, can you talk about this situation?
Yes: If the fabric itself does have this problem
Yes! In fact, each fabric has different maintenance methods and wearing methods, especially like our fabric, because the advantage of our fabric is ----- so the customer can best maintain and wear ------
Fourth, the sweater is washed according to the requirements of washing
Wrong: A little fade is normal!
Wrong: Normally it should not be washed normally!
Wrong: How did you wash it?
Wrong: I have never encountered this situation!
Wrong: How do you always get this problem 1
Wrong: Oh! It’s really trouble!
Yes: (normal fading) In fact, the texture and finishing of each fabric are not the same. Some styles of clothing use a certain fabric (using some special dyeing technique) in order to highlight the characteristics, so some fades are normal. This will make the color look more natural, so you can rest assured that this is normal. If it is a quality problem, we will definitely serve you!
Yes: (Replacement) Thank you very much for telling me about this situation! I am sorry to cause you trouble, I will report to the company immediately, come on, please take a seat here, I will help you immediately!
Yes: (Do not exchange, explore the reason) Oops, it’s terrible! Please sit down here, take a cup of water and take a break, let’s take a look at the situation! How did your fading situation happen?
5. Will this dress shrink? (Can it fade?)
Wrong: No! We don't shrink the fabric!
Wrong: Pay attention when you wash, don't wash it without machine!
Wrong: it will shrink a little, and cotton will shrink a little.
Wrong: it should not
Wrong: Don't worry, it will shrink and you will tell you
Wrong: no
Yes: You can rest assured that this is ----- fabric, so there is no such situation, you can wear it with confidence.
Yes: Yes! This is really to pay attention to, because --- fabric has the advantage of ------ and should pay attention to when paying attention to wear ----- when washing Note-----This will not only have the problem of shrinking, but also look particularly bright and beautiful.
Yes: You can rest assured that this fabric will not shrink as long as it is not machine washable!
6. How do you spend your clothes like this!
(How is your clothes so tight to wear?)
Wrong: No! How can I spend it?
Wrong: This is the most popular suit this year!
Wrong: You can look at other models
Wrong: You look good to wear it! Maybe you are not used to it yourself.
Wrong: This suit should be fine.
Wrong: Our style is like this
Yes: Yes! This suit is really bold, but it looks great when you wear it, because your skin color ------ style ------ so you wear a stylish and special
Yes: Yes! Many people think that this style is a bit of a flower when they first look at it, but it is not the same after wearing it, especially your skin color----style---- People pay attention.
Yes: This is the most popular color of the year, and the fashion sense is relatively strong. Maybe you are wearing clothes before, but you can try it, and change the style is not bad!
Seven, not suitable for wearing
Wrong: In fact, your body is particularly beautiful to wear!
Wrong: What is not appropriate?
Wrong: No, it's good!
Wrong: Maybe you can't get used to it, it's actually good!
Wrong: Then do you want to try another set?
Wrong: How can it be inappropriate? I think it is very suitable!
Yes: Excuse me, what kind of style do you prefer to find? I will help you introduce
Yes: Inquiry question point
What makes you feel inappropriate? I will help you with it.
Yes: if it can be processed
That's it! We can help you modify this part. This is a small problem. The most important thing is that you wear it especially ------ (plus praise)
Yes: If it can't be processed
This is the case! In fact, there are several sets that are all in line with your requirements. You must be satisfied, please wait a moment, I will help you.
Eight, how have I never seen this brand?
Wrong: Is it? Our store has been open for several years.
Wrong: We are a new brand
Wrong: Maybe you didn't pay attention to it.
Wrong: We are still quite famous in the clothing industry.
Wrong: We have ads in many magazines.
Wrong: Impossible
Yes: That's a pity! But it doesn't matter, just today you can come and find out! I will help you with the introduction!
Yes: Oops! I am sorry, we have to review the review. But it doesn't matter, I am very happy to have the opportunity to introduce our brand to you today -------
Yes: Oops! That's a pity, our brand has been - for years, the main customers - the main style - our speciality is --
Yes: Oh! Yes! We are a new brand, just entered the mall, so you will need more support and more care in the future. The most important style of our costumes ------
Nine, I just take a look
Wrong: Then take a look
Wrong: It doesn't matter
Wrong: You should take a look first, like you can try it on.
Wrong: There are several new models that are good.
Wrong: Ok.
Oh wrong
Yes: Yes! It doesn't matter. If you look at it more and more, when you want to buy it someday, you will know how to help you pick the most suitable product. Which kind of clothes do you usually pay attention to?
Yes: Yes! It doesn't matter, let me know more, so that you can know more about our brand. When there is a need, we can help you find the most suitable product for you. Come, I will help you introduce ------
Yes: Ok! It doesn't matter. Now I know more. I will be more professional in the future. You can rest assured that no matter what customers buy or not, our professional services are the same. What kind of clothes do you prefer?
Ten, a certain certain than your home, which is better?
Wrong: each has its own characteristics, depending on the customer's preferences
Wrong: It's hard to say
Wrong: I don't know much about other brands.
Wrong: all good
Wrong: they are just a lot of advertising.
Wrong: see customers like
Yes: In fact, these brands are all good, each has its own characteristics, mainly depends on your favorite style, style, and is suitable for you, our characteristics is ------- especially suitable for you is ------
Yes: You are really good. You said that these brands have their own characteristics and design style, because these brands are good brands, so it is not a good one, mainly depends on which one is more suitable for you. Branded products
Yes: In fact, it should not be said that these ones are good, because these brands include our brands are good brands in the market, and each has its own customer base, the main key is to look at the needs of customers to decide, you Generally, when choosing clothes, it is more emphasis on style, style, or ------
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