Shop around, this is an old topic. Why do I have to ask it today? Is it that some old growth is always idle? No, because today a very good friend told me about her consumption experience, which makes me feel that this point should be strengthened as a consumer when choosing a consumer service! ! The thing goes like this:
The day before yesterday, she asked me on Tradelink that the mobile phone was used by children to play, I do not know why it was locked, how to unlock it? I asked her if she had a PUK card number, she said no, because this card took a long time. And now I have just recharged, so I especially want to unlock it. So the current solution is to go to the mobile phone card sales outlets, ask them to help unlock. Among the many consumptions, service consumption should be more quality! This ordinary card-removal service is a relatively basic and simple service in service consumption. However, in this simple service, merchants are all hidden secrets. If you are a real consumer, you will not be in stock. If you are more than three, then you will definitely suffer!
My friend is a careful person. She first went to the central area to find a large-scale and influential mobile phone sales outlet. I asked if they could help unlock the mobile phone. The merchant (should be the manager) immediately answered: Can ! You should come back here three days after you put your phone here! Friend asked: How much does it cost? A: 50 yuan (RMB). My friend asked: Why is it so long and the cost is high? A: Because we have more consumers here, the service speaks quality! It doesn't matter if the time is long, we are professional! When a friend heard it, he immediately said that I was not convenient to run back and forth, so don't let it go! In fact, my mind is already thinking about finding another home to ask! From there, there are several companies along the way, and the scale is not a small mobile phone sales network. It may be because of competition. One of them came out of a male salesman and told my friend very far away: Does the lady have any needs? Come to our store and have a look! My friend replied: I want to unlock my phone! The other party immediately carries out professional sales: Well, we can do more professional services, and you are satisfied! This little thing can be done with us for only 30 yuan! This piece is more favorable! When a friend sees him so passionately, he asks again: How long will it take? A: Soon for ten minutes! There is some joy in the heart of the friend, and finally you don’t have to run for the second time, you don’t have to spend so much money! After entering, you will feel the enthusiasm of the service again! Another young man in the "service area" received my friend. A warm smile makes people feel good. Look at your friend's mobile phone: Miss, your mobile phone looks so worn, I will give you a shell! My friend immediately warned: Is it free? A: It is a free service, but the cost of the shell is 15 yuan. Friend A: No change! The other party said: Miss your mobile phone function keys are not very flexible, I will help you change it! My friend said: I will not change the cost, I am not prepared for extra money! No money, this is just a twirling push! The other party also knows that after the phone has turned a few turns in the hand, he said: Miss, your mobile phone model is older, I can't solve it for a while, I have to wait a while, my colleague will come to help you! When my friend heard it, he knew what it was, so he asked: How long does it take? I have children who can't wait for a long time! The other party answered: Soon! Let's take a look at our new mobile phone here. Let's first understand, there is a need to come back to us! The friend waited for half a minute there, and no one came to help her, so I decided to go find another one! Can't make it! So she greeted her and walked out! Going forward, at the corner of a crossroads, there is a XXX mobile phone chain that is small (smaller than the two). She walked in and explained the situation. The lady in the reception pointed to the service area. When she walked over and sat down, the lady sent a glass of water to her. Thank you for your unexpected surprise! Here, my friend first said that I only need the mobile phone to unlock the service, others do not need it, I hope to solve it immediately. Otherwise, I will wait until the next time I have time! The guy in the service area, Lisuo picked up his mobile phone and pulled it out, but it was done in a few minutes! My friend is very surprised: So fast? At first glance, I really got it. Ask him: How much? A: Ten yuan (RMB). Finally, it is a complete solution!
The friend told me with great joy: the phone is good! It took 10 yuan! After listening to the whole process, I was full of dignity! No, just for us are consumers!
We will have this similar service-type consumption happening at any time. Then, how many consumer interests in our consumers’ consciousness, how many people will think of the “shopping around†when we are actually buying and selling, and truly get the perfect service? How does the market regulate the market when it faces commercial competition? Really have to consider the problem!
Today, my friend got a more satisfactory consumer service in the incomplete consciousness. Then, if you don’t enhance the consumption consciousness of “shopping aroundâ€, will you still be so satisfied? It’s hard to say, so I think it’s necessary for me to make this little thing public in our purchasing forum, warning our friends that in addition to the “shopping around†in the process of purchasing work, in our own shopping In all business activities, such as consumption, we must have a conscious "shopping around" to get a better service!
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